Server down?

[Programmer]

Hi Barbara,

Maybe everyone was getting it. I just logged in and saw the server program had crashed, so I rebooted it now. It might have been down all day.

Richard

[iseekserendipity]

I'm not sure I'm posting this in the right thread (or if I should start a new thread)... So please be patient! :)

I've just been having time to get back to my Orphalese program and installed the latest update (8.5.1.5).

I'm suddenly unable to register (and this is a first ) and am not sure if it's an issue with the server or something else. The error message I get is:

"Unable to connect to web service. The error message was: The request failed with HTTP status 417: Expectation failed."

Any advice would be welcome!

[Programmer]

Hi Serendipity,

That is a new one on me as well (the 417 error I mean). I did an internet search and from what I can gather it is probably happening because you are connecting to the internet via a proxy server provided by your ISP, and for some reason that server is not able to connect back to the Orphalese server. Are you able to see any of the avaialable decks when you enter the Deck Exchange? I imagine that this error might prevent that too.

Your best chance of registering might be to try an alternative way of connecting to the internet if you can. If you are using a wireless connection from your laptop, just trying from a different location might be enough.

If you connect through a router or modem at home the program picks up the proxy server settings as they are defined in Internet Explorer on the user's machine. Do you use IE or another browser? Maybe if IE is not configured for internet access then doing that might solve the problem, but not necessarily because accessing a web service is not quite the same as accessing a normal web site.

I can't think of anything else at the moment

Richard

[iseekserendipity]

Hi Richard,

Thank you for replying so quickly by the way!

I did an internet search and from what I can gather it is probably happening because you are connecting to the internet via a proxy server provided by your ISP, and for some reason that server is not able to connect back to the Orphalese server. Are you able to see any of the avaialable decks when you enter the Deck Exchange? I imagine that this error might prevent that too.

I know what you mean. I did the same search and it left me very dumbfounded... I have no proxy related settings and never had. I think the most confusing thing for me is that the last version I registered (8.3 I believe) gave me no problem at all when it went through to it. To check, I uninstalled and reinstalled it (the 8.3) and it even told me the equivalent of "why do you want to re-register... you're already registered!" (but not in those words obviously). And you are right, the Deck exchange gives me the same error message in the latest version...

Your best chance of registering might be to try an alternative way of connecting to the internet if you can. If you are using a wireless connection from your laptop, just trying from a different location might be enough.

*sigh* I don't have many options in terms of connecting: I have a modem that is inside my telephone.

If you connect through a router or modem at home the program picks up the proxy server settings as they are defined in Internet Explorer on the user's machine. Do you use IE or another browser? Maybe if IE is not configured for internet access then doing that might solve the problem, but not necessarily because accessing a web service is not quite the same as accessing a normal web site.

I can browse and visit sites with IE (although Firefox is my default browser). I was wondering though if something else could be the source of the conflict... As far as my search on this issue goes, one thing I saw mentioned twice or so was that adblocking softwares could do this... I'm going to see if I've installed any since my last registration. Another question I have is: do you think it's IE 7? I only "recently" installed it (about a few months ago)... Because in terms of the connection: this is the only program I have that gives me this error message right now...

I'm going to check what I can do and will update if there is any progress. In any case, if it doesn't work, I might just revert to the older version... It just might be a good thing that I can't get on the Deck Exchange... Every time I do I discover a new deck I want to order! lol

Thanks again for you patience.

Uwase

[iseekserendipity]

Did a complete uninstallation (after having backed up my readings, spreads & decks). Reinstalled. Also changed service provider (this was something I had planned) to a wireless and faster one that I've moved around several times with the same error message... Uninstalled all my anti-ad programs... To no avail.

*sigh*

I'll just return to the former version. If someone ever finds an answer or solution for this, I'll try it.

Thanks for trying to help Richard! :)

[Programmer]

Hi Uwase,

Amongst the documentation about the 417 error there were some programmers who referred to the Expect100Continue property. Apparently setting this to false stops the webservice including the "Expect" header which causes problems for some servers. About half the articles I read suggested it might help and the other half said it would make no difference. Well anyway...I tried setting this to false and it didn't make any difference to my being able to connect and register, so hopefully it won't adversely affect anyone else either, and it might help you and other people who get this error.

As it happens I had already uploaded a new version today (just some minor tweaks) before I read your post, and I didn't want to redo the whole lot. So I just added that line of code in the upgrade version, which you can find near the bottom of the downloads page, or just download directly from this link: http://www.orphalese.net/downloads/tarotupgrade.zip.

I will keep my fingers crossed...please let me know if it works and if so I will update the rest of the files.

Cheers,
Richard

[iseekserendipity]

Richard... I just have one thing to say:

Thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you!

(I didn't say I'd say it only once!)

It worked like a charm! (thank you! )

Uwase