Orphalese Tarot Zone Community Forum

When I try to install from the link on the website, it goes almost all the way through and then an error box pops up saying, "InstallUtilLib.dll: Unknown error". I do have the microsoft .net framework 1.1 installed, and I am running windows xp service pack 2. I did have this installed about a week ago, and it worked, but then my computer had to go in for service, so I uninstalled it through add/remove programs. I think I remember it saying something about it not going through but did I still want to delete it to which I'm sure I said yes. Well, I went into the program files under the C drive and deleted the Orphalese one and now I don't know what to do to get it to install again. Thank you in advance for any help with this.

Welcome to the forum rebelxn

The most recent versions require Microsoft Network version 2, so I'm not sure if it could be that! Also you might like to try the clean up tool which you can find here Clean Up Tool. If neither of those work then I'm afraid I'm stumped! But I'm sure someone will be able to help!

Willow

Hi Rebelxn,

Sometimes when you get an error from Windows Installer there is a details button on the window that tells you about the error, which can sometimes give a bit more to go on. In this case I doubt that it would have told you very much because "Unknown error" is pretty vague.

A better way to get some useful clues about what caused the error would be to look in the system Event Log (Start >> Configuration >> Control Panel >> Administrative Tools >> Event Log). This is likely to contain more information because Windows Installer logs all its errors in here, and often by the time the user sees an error message on screen a series of messages have been generated, for example when an initial exception creates a chain of upsets which carries on until one of them is serious enough to stop the installation and cause it to roll back.

If you could take a look in the log and tell me what you see I will try to help work out what went wrong. The log entries are organised by date and time, or you could just run the installation again to generate a fresh set of error messages.

Cheers,
Richard

I do have the .net framework, and am running windows xp with service pack 2.

Ok, as suggested I downloaded and ran Microsoft cleanup utility, and I couldn't find any trace of Orphalese, or anything related. So, I looked up the event log, and this is the error shown:

The description for Event ID ( 11001 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Product: Orphalese Tarot -- Error 1001. InstallUtilLib.dll: Unknown error., (NULL), (NULL), (NULL).

Data Bytes:

0000: 7b 38 31 42 45 44 46 43 {81BEDFC
0008: 32 2d 43 44 34 42 2d 34 2-CD4B-4
0010: 44 33 42 2d 41 46 38 38 D3B-AF88
0018: 2d 32 45 45 37 45 41 45 -2EE7EAE
0020: 43 38 31 32 46 7d C812F}

It looks like a bunch of gobbledygook to me, but hopefully you can decipher it. I appreciate any insight you are able to give on this.

Thanks,
Rebecca.

Thank you for the help, I believe I have solved the problem. Out of frustration tonight I googled the whole paragraph and found a forum where someone said they needed .net 3.5, I'm pretty sure I only had 1 or 2. So, I downloaded the .net 3.5, and it worked. :)

Hi Rebecca,

I am sorry I missed your penultimate post, which wouldn't have told me anything either but I completely overlooked it.

The program only requires version 2.0 of the .NET Framework, so it is very interesting that this solved the install problem you were having. Maybe .NET 3.5 comes with a smarter installer or something.

Anyway, I am glad it is finally installed and working!

Richard