installation problem..again

Post by **stormdancer** » Sun 15 Apr, 2007 4:18 pm

I downloaded the newest upgrade and am now unable to install it. I removed the old version. I get an error message that says,Account name is invalid or does not exist, or the password is invalid for the account name specified. The installation cancels. I had a terrible time getting the 7.6 upgrade installed, and now this one. What am i doing wrong?

'Tis a gift
Stormdancer

Post by **stormdancer** » Sun 15 Apr, 2007 5:21 pm

just letting you know that i'm running windows 2000....

Storm

Post by **Dominatrix** » Mon 16 Apr, 2007 7:13 am

Sounds like a problem with the W2000 user account rather than the program itself. Are you logged as Administrator or plain user? Latest OT version ask for Admin privileges for installation. Best.

Post by **Programmer** » Mon 16 Apr, 2007 7:45 am

Hi Stormdancer,

I see that you have written to the support address via the web form as well, so I will email you about this. If it turns out to be something that may affect other users I will post back on this thread too.

Cheers
Richard

Post by **stormdancer** » Mon 16 Apr, 2007 12:39 pm

I am logged in as an administrator..i don't think that's the problem.

Storm

Post by **Programmer** » Mon 16 Apr, 2007 8:48 pm

Hi Storm, when you get the chance could you try again with the new beta 8.1 installation which I just uploaded? This installs the Service under a System Account rather than a Service Account. I am not too sure what the difference is, but a couple of articles I have read suggest this might be the solution. Fingers crossed.

Richard